Return & Refund Policy

CONDITIONS FOR RETURNS
The product must be-
·         Unused,
·         Unworn,
·         Unwashed and without any flaws.
·         Fashion products can be tried on to see if they fit and will still be considered unworn
 
The product must include the
·         Original tags,
·         User manual,
·         Warranty cards,
·         Freebies and Accessories.
 
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of eGenie packaging, it must be returned in the same condition with return shipping label attached. Please do not put tape or stickers on the manufacturer’s box.


RETURNS & REPLACEMENT POLICY
All products listed under a particular category may not have the same return / replacement period.
Some promotion may or may not follow this policy.
Replacement period after delivery is applicable if product received is defective, damaged or not as described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App or making direct call to our customer care within the applicable return policy period. For all Electronics and Appliance's Category: If any manufacturing defeats then you can replace within 72 hours from the date of product received.


POLICY OF REFUND PAYMENT
It will be in only Two Cases
·         If customer cancel the product.
·         If eGenie is not able to fulfill the order.
 
In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

RETURN POLICY
If you're facing any issues with a product purchased from eGenie, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help or with assistance over call.
Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the eGenie.
Note: To return purchased products you must submit the return form through website or mobile app within 72 hours from delivered time.

RETURNS PICK-UP
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address during pick-up, your product will be checked for the following conditions.
Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
Undamaged Product
The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
Product's original packaging/box should be undamaged.
The field executive may refuse to accept the returns if any of the above conditions are not matched.

CATEGORY WISE RETURN AND REFUND POLICY

Phones, Tablets, Earphones & Headsets / Fashion (Clothing, Apparel, Bags, Shoes, Accessories, Jewellery, Watches & Shoecare) / Beauty & Health (Beauty, Personal Care, Health, Hair Removal & Electronic Accessories) / Appliances / Home & Living (Bedding, Bath, Lawn & Garden, Home Improvements, Household & Home Storage Supplies, Home Décor, Kitchen & Dining, Furniture & Lighting) / Sports & Travel (Clothing, Apparel, Shoes, Luggage, Suitcase, Outdoor Equipment’s, Racket Sports, Fitness & Other Sports Equipment) / Baby, Toys & Kids (Clothing, Apparel, Shoes, Toys & Games, Baby Care & Hygiene) / Medical Equipment's

·         eGmart items: 3 Days Return and 10 Days refund
·         Non-eGmart items: 3 Days return and 14 Days refund
·         Not eligible for return if the item is "No longer needed"
·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
·         For overseas products, return & refund will be applicable if your item arrived in defective / damaged or incorrect / incomplete condition
·         For device-related issues after usage please contact the brand warranty provider (Seller) directly (if applicable).

Computing & Gaming (Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles, PC / Video Games, Other Peripherals & Accessories)

·         eGmart items: 3 Days Return and 10 Days refund
·         Non-eGmart items: 3 Days return and 14 Days refund
·         Not eligible for return if the item is "No longer needed"
·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
·         For overseas products, return & refund will be applicable if your item arrived in defective / damaged or incorrect / incomplete condition
·         For device-related issues after usage please contact the brand warranty provider (Seller) directly (if applicable).
Note: Software is Non-returnable. For software-related technical issues or installation issues in items belonging to the software category, please contact the brand (Seller) directly.
 
TVs, Audios & Cameras (Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters, Musical Instruments & Other Accessories)

·         eGmart items: 3 Days Return and 10 Days refund
·         Non-eGmart items: 3 Days return and 14 Days refund
·         Not eligible for return if the item is "No longer needed"
·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
·         For overseas products, return & refund will be applicable if your item arrived in defective / damaged or incorrect / incomplete condition
·         For device-related issues after usage please contact the brand warranty provider (Seller) directly (if applicable).
Note: Movies & Music is Non-returnable.
 
Grocer's Items
·         Non-returnable.
 
Digital Goods
·         Non-returnable.
 
Pet Supplies
·         Non-returnable.

Lifestyle Products

·         eGmart items: 3 Days Return and 10 Days refund
·         Non-eGmart items: 3 Days return and 14 Days refund
·         Not eligible for return if the item is "No longer needed"
·         If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
·         For overseas products, return & refund will be applicable if your item arrived in defective / damaged or incorrect / incomplete condition
·         For device-related issues after usage please contact the brand warranty provider (Seller) directly (if applicable).
 
NOTE: items marked as non-returnable on product page are not eligible for return.
 
VALID REASONS TO RETURN AN ITEM

·         Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

·         Delivered Product is incorrect (presentation different on website) / incomplete (missing parts
·         Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit /      you do not like the product after opening the package) - eligible for selected products only
 
Once your product is received by eGenie, what are the checks being done?
Once your product is received, your product will be checked by our Quality Control team. We will test whether the product fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

How to request a refund and what are the conditions?
Refunds are made only when the request is made within 48 hours of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

Can you request an exchange rather than a refund?
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.
If you choose a refund voucher, you can also use it to buy any product on eGenie within the voucher amount.

If your returned product is not validated for return, how are you informed?
If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.